Refund policy

 

REFUND POLICY

We hope you love your items but if it wasn’t a perfect match and wish to exchange your unused products, you can do so for up to 14 days from delivery for an exchange or store credit by first emailing us at hello@offdutystore.com.au for confirmation.

Off Duty is not responsible for covering the shipping cost. Returns can be brought in store. Items must be unwashed, unworn, tags in place and still in perfect condition.

Strictly no returns / exchanges / refunds on sale items.  This includes any promotional sale like 'Black Friday', 'Boxing Day', 'End of Season Sale', 'Mid Year Sale', 'Sale on Sale' or 'Spend & Save'.

For health reasons, strictly no exchange on beauty, sunglasses, earrings, jewellery and swimwear.

Credit Notes will be issued as soon as the order has been posted back to the store address on the receipt. Items must be returned within 14 days of receiving your goods. Credit notes are valid for 12 months from the date of purchase and cannot be extended. 

If you have any questions, please email our customer service team at hello@offdutystore.com.au

Return Defective Product

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please email us at hello@offdutystore.com.au with a picture of the defect. After 30 days, the product is non-refundable. We cover manufacturing faults by brand not wear and tea.

We do not cover shipping label costs for return orders unless the item is damaged or there is an error on our end.